Terms & conditions

If you need urgent help

This practice does not provide emergency or out-of-hours care. If you are seriously unwell, call 999. For urgent advice when the practice is closed, call 111 or contact your NHS GP. If you are having thoughts of harming yourself, the Samaritans are on 116 123, at any hour.

Email and phone messages are not monitored continuously and should never be used for anything urgent.

Who you are contracting with

Appointments are with Dr Ben Davis, practising at Central Health London, 23 Devonshire Place, London W1G 6JB. He is registered with the General Medical Council under number 7427006, and is a COSRT-registered psychosexual and relationship therapist.

Appointments take place at Central Health London, which is registered with the Care Quality Commission.

What an appointment is

A consultation is an assessment and, where appropriate, a treatment plan. It is not a guarantee of a particular diagnosis, a particular treatment, or a particular outcome. Medicine does not work that way, and any clinician promising otherwise should be treated with suspicion.

Dr Davis will explain what he thinks is happening and why, and you decide what to do about it. You can decline any examination, test or treatment, and you can stop at any point.

Appointments are available in person or remotely by video. Remote consultations suit many problems and not all of them — some questions need an examination, and where that is the case he will say so and offer an in-person appointment rather than working around it.

Booking and payment

Booking is handled by Semble, the practice’s clinical system. The fees shown on the booking page are the fees charged; they cover the appointment itself. Tests, imaging and medication are charged separately and are never arranged without telling you the cost first.

If you intend to claim on insurance, check with your insurer before booking that they cover a private specialist in sexual medicine. You remain responsible for the fee whether or not your insurer pays it.

Changing or cancelling an appointment

Moving an appointment is usually straightforward. Let me know as early as you can: the time is held for you, and at short notice it cannot be offered to anyone else.

More than 48 hours

Full refund, or move it to another day at no charge.

24 to 48 hours

Half the fee is refunded.

Less than 24 hours

The fee is not refunded.

The same applies to every appointment type, including therapy sessions and health screens.

If Dr Davis has to move or cancel an appointment, you will be offered the earliest alternative or a full refund, whichever you prefer.

Arriving late shortens the appointment rather than extending it, because the time after yours belongs to someone else. If you are very late it may need rebooking, and the notice terms above apply.

Prescribing

Prescriptions are issued only where clinically appropriate, and Dr Davis may decline to prescribe something you have asked for. Testosterone and similar treatments require proper diagnosis and ongoing monitoring, including blood tests, and continuing to prescribe depends on you attending those reviews.

He does not prescribe on request without assessment, and does not provide anabolic steroids for performance or physique.

What this website is

Everything on this site is general information about conditions and treatments. It is not medical advice about you, it cannot take account of your history, and it is no substitute for a consultation. Do not delay seeking care because of something you read here, and do not stop a prescribed medication on the strength of it.

The information is written and reviewed by Dr Davis and kept as accurate as reasonably possible, but medicine changes and pages are not updated the moment it does.

Where this site links to another organisation — a booking system, a laboratory, a review service — that organisation is responsible for its own content and its own terms.

Your information

How your clinical records and any information from this website are handled is set out in the privacy policy, including the limited circumstances in which confidentiality can be broken.

Complaints

If something has gone wrong, please say so directly — contact@drben.uk. Most things are resolved that way. You also have the right to complain to the General Medical Council, or to COSRT in relation to therapy, and doing so does not require you to raise it here first.

General

These terms are governed by the law of England and Wales. Nothing in them limits any right you have as a consumer, or any liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence.

These terms were last updated on 3 September 2026.